Ts&Cs
Our T&Cs can be found here www.pigletspantry.co.uk/tcs/ please make sure to read this in full before placing your order.
When placing an order you are agreeing to our Terms and Conditions.
Do you deliver to me?
When will my order arrive?
We cannot guarantee the time of day your order will arrive. So, if the order is for a special occasion or specific time, we recommend having it delivered the day before!
Our deliveries mostly arrive anywhere between 8 am – 8 pm so please plan your day accordingly.
Can I make changes to what's in my box?
A lot of work goes into planning and preparing our Afternoon Tea boxes including checking allergens and producing accurate labelling that reflects the contents of the box, providing accurate nutritional data on the recipes we produce and training our team. Due to this we are unable to make individual changes to boxes.
We offer a wide range of tea variations so hope we have something that everyone will love!
The UK Food Information Amendment, also known as Natasha’s Law, came into effect in October 2021 and requires all food businesses to provide full ingredient lists and allergen labelling on foods pre packed for direct sale on the premises. The legislation was introduced to protect allergy sufferers and give them confidence in the food they buy. The whole team at Piglet’s Pantry are fully committed to providing full allergen information on all our boxes both on our website and with the product when we send it and because of this we are not able to substitute products or make any changes to box contents. To help our customers with allergens or special dietary requirements enjoy Piglets Pantry we introduced our Tea boxes for 1 so you can order suitable boxes for each person to enjoy.
We thank you for your understanding and hope this explains our situation.
How do I use my Groupon code?
- Go to PIGLETS SHOP and a menu will pop up.
- Please select product – please select the item that you purchased, CLASSIC TEA FOR TWO or our seasonal variant afternoon tea, make sure that you select the one you purchased, or the code will not work. Please note that if you have purchased a Seasonal Product it will change to a Classic afternoon tea, or the next available seasonal option, if you miss the redemption deadlines.
- Next, scroll down to ADD TO CART – this will take you through to YOUR CART.
- Add your Groupon code to the box underneath your cart labeled COUPON CODE and click APPLY COUPON. ( This will update lower on the page under your basket before you hit go to checkout).
- Click GO TO CHECKOUT
- BILLING DETAILS – Complete your purchase by adding in your NAME and ADDRESS and don’t forget to add your mobile number so the couriers can send you a text message on the day of delivery advising you of a two-hour delivery slot.
- SHIPPING TO A DIFFERENT ADDRESS? – Don’t forget to add in a separate address under here if are you sending to someone else. You can use the Billing address by checking the tick box if it’s going to you.
- Don’t forget to add in your delivery date using the DELIVERY DATE box – select the day before if it’s an important date as your order can arrive any time between 8am to 8pm. Please note that we don’t deliver on a Sunday or Monday.
- Fill in your credit card details and then select PLACE ORDER.
We hope that helps and if not call us at the office on 01903 215 054 where one of our team can help you.
Does my food arrive frozen?
Can I freeze my Piglets Pies and Sausage Rolls?
How do I cook my Piglets Products?
Afternoon Teas
Please be aware our afternoon tea is ready to eat, however we recommend the following for the perfect afternoon tea:
- Remove scones and keep in a cool dry place, keep the rest of the box chilled in the fridge until needed
- Re-heat sausage rolls on 180°C for 10-12 minutes
- Re-heat scotch eggs on 160°C for 10 minutes
- Warm tarts on 160°C for 10 minutes
- Warm the scones on 160°C for 10 minutes
- Take the cakes out and bring them up to room temperature
Pies:
Keep chilled in the fridge (or freeze for up to 3 months)
– Cook from chilled – 180°C for 15-20 minutes or until piping hot in the middle
– Cook from frozen – 175°C for 35-40 minutes or until piping hot in the middle
Sausage rolls & sausage roll wreaths:
Keep chilled in the fridge (or freeze for up to 3 months)
– Cook from chilled – 180°C for 15-20 minutes or until piping hot in the middle
– Cook from frozen – 175°C for 35-40 minutes or until piping hot in the middle
Scones
Our scones are fresh without additives, the best way to enjoy them is to not put them in the fridge and warm them in the oven on 60°C for 10 minutes
Cakes and brownies
Store in a cool dry place except for the Chocolate Jaffa which MUST be kept in the fridge
Scotch eggs
Re-heat scotch eggs on 160°C for 10 minutes
Cookies
Store in a cool dry place
Quiches
Cook from chilled – 160°C for 10 minutes or until piping hot in the middle
How do I find out about Allergens?
Can I get my Piglets Gluten Free?
What’s this circle of paper on the top of my pie?
Do you cater for parties?
Do you do a NHS discount?
Why can't I find a specific item anymore?
Our Summer, Autumn, Winter and Spring afternoon teas will always come back when the season is right so keep an eye out!