Do you deliver to me?

We deliver across mainland UK, with some exceptions for parts of Scotland.  If you’re planning delivery to Scotland, please get in touch with info@pigletspantry.co.uk

Sorry, we can’t deliver to Ireland, Isle of Wight, Channel Islands or any other UK island at the moment. We just can’t get across the water in good time! 

Can I make changes to what's in my box?

A lot of work goes into planning and preparing our Afternoon Tea boxes, including allergen labelling and checking, nutritional data, printing and training our team so we are unable to make individual changes to boxes.

We offer a wide range of tea variations so hope we have something that everyone will love!

The UK Food Information Amendment, also known as Natasha’s Law, comes into effect from October 2021 and will require food businesses to provide full ingredient lists and allergen labelling on foods prepackaged for direct sale on the premises. The legislation is being introduced to protect allergy sufferers and give them confidence in the food they buy. Piglet’s are fully committed to providing full allergen information on all our boxes both on our website and with the product when we send it.

Due to Natasha’s Law we are not able to mix the box, substitute products or make any changes to the box contents. This will effectively be breaking the law from October this year, we do have a wide variety of products including vegetarian and vegan boxes, if you are looking to split a box why not try our Thank you box for one which we have in meat, vegetarian and vegan options.

We thank you for your understanding and hope this explains our situation.

 

When will my order arrive?

Due to COVID and everybody going online shopping mad, our drivers are working really hard to get all your deliveries to you but we can not guarantee that they will arrive in the afternoon of the day you have chosen.

Our deliveries mostly arrive anywhere between 7 am – 6 pm so please plan your day accordingly. Our drivers will try to text you on the day of delivery with a two-hour time slot when they are close.

How to I use my Groupon code?

To redeem your voucher  please go to our website (pigletspantry.co.uk)

  1. Go to PIGLETS SHOP and a menu will pop up. Please select AFTERNOON TEAS.
  2. Select the item that you purchased, CLASSIC TEA FOR TWO or our seasonal variant afternoon tea, make sure that you select the one you purchased or the code will not work. Please note that if you have purchased a Winter afternoon tea it has now changed to an equally as lovely Love Bubble afternoon tea, as per the seasonal changes listen in the Groupon terms and conditions. These offers do not apply to VEGETARIAN or VEGAN products.
  3. Next, this will take you through to the product. Scroll down to ADD TO CART – this will take you through to YOUR CART.
  4. In the top left-hand corner, you will see the box reading “COUPON CODE”. Now add your Groupon Code – remember they always start with GRPN.
  5. After entering the code select APPLY COUPON. You can then scroll down and see that your cart has taken off the money just leaving you to make a payment of £5.95 for delivery.
  6. Don’t forget to add in your delivery date using the DELIVERY DATE box – select the day before if it’s an important date as your order can arrive any time between 7 am to 5 pm. Please note that we don’t deliver on a Sunday or Monday.
  7. Then click on the PROCEED TO CHECKOUT button.
  8. BILLING DETAILS – Complete your purchase by adding in your NAME and ADDRESS and don’t forget to add your mobile number so the couriers can send you a text message on the day of delivery advising you of a two-hour delivery slot.
  9. SHIPPING TO A DIFFERENT ADDRESS? – Don’t forget to add in a separate address under here if are you sending to someone else. You can use the Billing address by checking the tick box if it’s going to you.
  10. Fill in your credit card details and then select PLACE ORDER.

We hope that helps and if not call us at the office on 01903 215 054 where one of our team can help you.

Can I freeze my Piglets Pies and Sausage Rolls?

Your Piglets can be frozen for up to 3 months in your freezer at home. We recommend that if you do freeze that you cook from frozen to avoid any loss of quality.

How do I cook my Piglets Products?

Cooking Instructions:

Pies:

Keep chilled in the fridge or freeze for up to 3 months 
– Cook from chilled – 180°C for 15-20 minutes or until piping hot in the middle 
– Cook from frozen – 175°C for 35-40 minutes or until piping hot in the middle 

Sausage rolls: 

Keep chilled in the fridge or freeze for up to 3 months 

– Cook from chilled – 180°C for 15-20 minutes or until piping hot in the middle 
– Cook from frozen – 175°C for 35-40 minutes or until piping hot in the middle 

Afternoon Teas

How to enjoy your perfect afternoon tea:

  1. Remove scones and keep in a cool dry place, keep rest of the box chilled in the fridge until needed. 
  2. Re-heat sausage rolls on 180°C for 10-12 minutes
  3. Re-heat scotch eggs on 160°C for 10 minutes
  4. Warm tarts on 160°C for 10 minutes
  5. Warm the scones on 160°C for 10 minutes 
  6. Take the cakes out and bring up to room temperature

Scones

Our scones are fresh without additives, the best way to enjoy them is to not put them int the fridges and warms them in the oven on 60°C for 10 minutes

Cakes and brownies

Store in a cool dry place except for the Chocolate Jaffa which MUST be kept in the fridge 

Scotch eggs

Re-heat scotch eggs on 160°C for 10 minutes

Cookies

Store in a cool dry place

How do I find out about Allergens?

All allergens are highlighted in bold in the ingredients for each product in our online shop. If you have any further queries on allergens or nutritional details for our products, please contact sales@pigletspantry.co.uk. Also see our allergens page

Can I get my Piglets Gluten Free?

One of the downsides to making our own herby shortcrust pastry is that amount of flour that we store and handle in our kitchens. This makes it impossible to make any of our products gluten-free due to the risk of cross-contamination.

 

However, we are making improvements to our kitchen in 2021 which will make this a possibility. 

How do I order?

There are a number of ways to order. If you don’t want to order through our ‘Shop’ page on the website you can call us directly on 01903215054 or drop our lovely team a Piglet mail on sales@pigletspantry.co.uk. Prepayment is required for all orders prior to collection.

What’s this circle of paper on the top of my pie?

Don’t be confused by our signature rice paper topper. It’s completely edible and just there to confirm what amazing filling is inside the pie. If it’s black and white its got a meat filling, if its green its vegetarian and if its purple its one of our brand new Purple Sprouting Vegan products

Do you cater for parties?

We can offer catering for your special event. Please call us or email info@pigletspantry.co.uk with details of your enquiry to find out more.

Do you do a NHS discount?

We do! Please email us a photo of some proof of employment to us at info@pigletspantry.co.uk

Why can't I find a specific item anymore?

We have seasonal variants that change every few months to ensure we can use only the best seasonal ingredients and so we can keep our menu fresh and exciting. 

Our Summer, Autumn, Winter and Spring afternoon teas will always come back when the season is right so keep an eye out! 

Is all of your packaging recyclable?

Yes! Our boxes, padding and Bio-Plastic inserts are 100% recyclable and doesn’t have any negative impact on the environment.