Return and Refund Policy
It is the customer’s responsibility to ensure all delivery address details for the recipient given are correct, Piglets Pantry Ltd cannot accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances. If the customer has entered the incorrect details then that is not the responsibility of Piglets Pantry. Note: We send out two emails showing the items ordered and the address they are being delivered to. One at point of order and one the day prior to the item being sent out for delivery. It is your responsibility to check these emails for the correct delivery address.
On the day of delivery of your goods, our third-party couriers will attempt to deliver on our behalf between approx. 8AM and 6PM. If no one is home to take delivery, the courier will attempt to leave the goods in a safe place or with a neighbour. Piglets Pantry Ltd strongly recommends that the sender advises the recipient to expect delivery.
Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the sender. Piglets Pantry Ltd cannot accept responsibility or costs incurred in such circumstances. Piglets Pantry Ltd cannot accept responsibility or any costs incurred as the result of a delay in delivery by the third-party courier due to adverse weather conditions or accident. In such cases, a complimentary online credit voucher may be offered as a gesture of goodwill. The value of which will be determined by the damage incurred and will not be more than the value of the product.
Amendments can be made up to the point at which you click on ‘place order’ on the final page of our ordering process. It may be possible to amend a submitted order by contacting firstname.lastname@example.org. This is entirely at our discretion.
We ensure that all our products leave Piglets Pantry Ltd in perfect condition. In the unlikely event, you are unhappy with the product or service received please contact us via email with photographic proof at email@example.com within 48hrs of receiving the item or the expected delivery date. We may ask you to return them to us in the original packaging so we can investigate the problem and rectify it or if appropriate, provide a refund. Please note compensation will not exceed the original total paid for items. Your statutory rights are unaffected.