Piglets Pantry offers a delivery service Tuesday to Friday. Deliveries to be made on a Saturday are at additional cost. We regret that we cannot guarantee delivery times, please ensure you, therefore, enter the correct delivery date. Note: If you need your food for a specific timed event we recommend ordering for the day before. All items are subject to availability.
The date and time of delivery shall not be the essence of the contract. Any failure by us to make delivery on any particular date shall not entitle the customer to refuse the delivery or to claim for any expenses, loss of profits or other consequential losses whatsoever.
Ownership of the goods will pass to the customer on receipt of payment and dispatch of purchase. We will inform you as soon as possible if the goods you have ordered are not available. Once Piglets Pantry Ltd has dispatched the goods to our third-party courier, we cannot be held responsible for any failure on their part to deliver on your chosen date.
Please note that deliveries are not possible on bank holidays, Mondays or Sundays. Any customer collections from Piglets Pantry HQ can be collected Tuesday to Friday 12pm – 4pm and can be organised via phone call or email from 12 pm on weekdays.
Please note we will not print gift cards or messages that contain any of the following terms. Profanities, racial, homophobic or sexist language or any other material we deem to be offensive and do not wish to have associated with our business.
It is the customer’s responsibility to ensure all delivery address details for the recipient given are correct, Piglets Pantry Ltd cannot accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances. If the customer has entered the incorrect details then that is not the responsibility of Piglets Pantry. Note: We send out two emails showing the items ordered and the address they are being delivered to. One at point of order and one the day prior to the item being sent out for delivery. It is your responsibility to check these emails for the correct delivery address.
Due to our products being perishable goods, the customer is not able to alter the delivery date with our third-party courier once the products have departed our facility. If the customer requires a change in date they must contact Piglet’s Pantry directly as soon as possible. We will try our best to accommodate your request but this cannot be guaranteed.
On the day of delivery of your goods, our third-party couriers will attempt to deliver on our behalf between approx. 8AM and 6PM. If no one is home to take delivery, the courier will attempt to leave the goods in a safe place or with a neighbour. Piglets Pantry Ltd strongly recommends that the sender advises the recipient to expect delivery.
Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the sender. Piglets Pantry Ltd cannot accept responsibility or costs incurred in such circumstances. Piglets Pantry Ltd cannot accept responsibility or any costs incurred as the result of a delay in delivery by the third-party courier. This may be due to adverse weather conditions or accident etc. In such cases, a complimentary online credit voucher may be offered as a gesture of goodwill. The value of which will be determined by the damage incurred and will not be more than the value of the product.
Unless otherwise stated, discount codes cannot be used against alcohol, gift cards or bespoke cakes.
Amendments can be made up to the point at which you click on ‘place order’ on the final page of our ordering process. It may be possible to amend a submitted order by contacting email@example.com. This is entirely at our discretion.
We ensure that all our products leave Piglets Pantry Ltd in perfect condition. In the unlikely event, you are unhappy with the product or service received please contact us via email with photographic proof at firstname.lastname@example.org within 48hrs of receiving the item or the expected delivery date. We may ask you to return them to us in the original packaging so we can investigate the problem and rectify it or if appropriate, provide a refund. Please note compensation will not exceed the original total paid for items. Your statutory rights are unaffected.
To the extent permitted by applicable law, Piglets Pantry Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Piglets Pantry Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
WHAT DO WE COLLECT AND USE PERSONAL INFORMATION FOR?
- Reply to your enquiries and requests for information.
- Receive and process orders submitted by you.
- Customise the service we provide to you.
- Carry out our obligations concerning any agreement you have with us;
- Verify your identity.
- Anticipate and resolve problems with any goods or services supplied to you.
- Carry out market research and tracking of sales data.
- Send you information about our products by newsletters or to carry out a survey by e-mail
- Publish on the Site, at our discretion, your Submission comments.
We also ask you for other optional information such as what sort of device you use such as a mobile telephone or PDA or tablet and how you heard about our Site. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalised to your needs and preferences. Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
**LOG FILES/IP ADDRESSES
INFORMATION PLACED ON YOUR COMPUTER
IMPROVING OUR SERVICE
INFORMATION ABOUT PRODUCTS AND SERVICES.
DISCLOSING YOUR INFORMATION TO OTHERS
We will only disclose and/or transfer your personal information to a third party either as part of a reorganisation or a sale of the assets of a Piglets Pantry or having ensured that steps have first been taken to ensure that your privacy rights continue to be protected.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to email@example.com or call us on 01903 215 054. You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee) and can ask for that information to be corrected or erased where appropriate.
OFFER TERMS AND CONDITIONS
- If a gift voucher is purchased at the value of £40, £65 or £100 our team will increase the value by 50%.
- This will not appear on the order confirmation as our team will make this happen after you place your order. When you go to redeem your voucher the additional value will be available.
- This is only valid for purchases completed from November 21st till Monday 27th November at 11:59pm 2023. Orders outside of this timeframe will not be eligible.
- The vouchers are single use only. So, the full value should be used in one purchase, or the remaining value will be lost.
- This code cannot be used in conjunction with any other discount or promotional codes.
- Should you have any queries or issues please contact us at firstname.lastname@example.org or call our office at 01903 215054.