T&Cs

Piglets Pantry Ltd trades from Unit E & F, Decoy Road, Worthing, West Sussex, BN14 8ND. Piglets Pantry is registered at Bishopstone, 36, Crescent Road. Worthing. West Sussex. BN11 1RL. Company Reg No: 07545865, VAT Reg No: 114092646 You can contact us by emailing: info@pigletspantry.co.uk or calling: 01903 215054

ORDERS

Piglets Pantry offers a delivery service Tuesday to Friday. Deliveries to be made on a Saturday are at additional cost. We regret that we cannot guarantee delivery times, please ensure you, therefore, enter the correct delivery date. Note: If you need your food for a specific timed event we recommend ordering for the day before. All items are subject to availability.

The date and time of delivery shall not be the essence of the contract. Any failure by us to make delivery on any particular date shall not entitle the customer to refuse the delivery or to claim for any expenses, loss of profits or other consequential losses whatsoever.

Ownership of the goods will pass to the customer on receipt of payment and dispatch of purchase. We will inform you as soon as possible if the goods you have ordered are not available. Once Piglets Pantry Ltd has dispatched the goods to our third-party courier, we cannot be held responsible for any failure on their part to deliver on your chosen date.

Please note that deliveries are not possible on bank holidays, Mondays or Sundays. Any customer collections from Piglets Pantry HQ can be collected Tuesday to Friday 12pm – 4pm and can be organised via phone call or email from 12 pm on weekdays.

It is the customer’s responsibility to ensure all delivery address details for the recipient given are correct, Piglets Pantry Ltd cannot accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances. If the customer has entered the incorrect details then that is not the responsibility of Piglets Pantry. Note: We send out two emails showing the items ordered and the address they are being delivered to. One at point of order and one the day prior to the item being sent out for delivery. It is your responsibility to check these emails for the correct delivery address.

On the day of delivery of your goods, our third-party couriers will attempt to deliver on our behalf between approx. 8AM and 6PM. If no one is home to take delivery, the courier will attempt to leave the goods in a safe place or with a neighbour. Piglets Pantry Ltd strongly recommends that the sender advises the recipient to expect delivery.

Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the sender. Piglets Pantry Ltd cannot accept responsibility or costs incurred in such circumstances. Piglets Pantry Ltd cannot accept responsibility or any costs incurred as the result of a delay in delivery by the third-party courier due to adverse weather conditions or accident. In such cases, a complimentary online credit voucher may be offered as a gesture of goodwill. The value of which will be determined by the damage incurred and will not be more than the value of the product.

Amendments can be made up to the point at which you click on ‘place order’ on the final page of our ordering process. It may be possible to amend a submitted order by contacting info@pigletspantry.co.uk. This is entirely at our discretion.

We ensure that all our products leave Piglets Pantry Ltd in perfect condition. In the unlikely event, you are unhappy with the product or service received please contact us via email with photographic proof at info@pigletspantry.co.uk within 48hrs of receiving the item or the expected delivery date. We may ask you to return them to us in the original packaging so we can investigate the problem and rectify it or if appropriate, provide a refund. Please note compensation will not exceed the original total paid for items. Your statutory rights are unaffected.

WEBSITE CONTENT

Piglets Pantry Ltd has taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and all products have been accurately and fairly described. We have made every effort to display as accurately as possible the colours of our products that appear on the website, however as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Piglets Pantry Ltd reserves the right to change the decoration on each cake with an appropriate substitute of equal appeal and quality.

To the extent permitted by applicable law, Piglets Pantry Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Piglets Pantry Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

 

INGREDIENTS

All our products are freshly made to order using the finest ingredients. Piglets Pantry is a Nut-Free Zone!

 

PRIVACY POLICY

At Piglets Pantry Limited we are committed to protecting your privacy. This Privacy Policy sets out our privacy practices for the Piglets Pantry website. Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us.

By using the Piglets Pantry website (the “Site”) and our services, you unconditionally agree to be bound by this Privacy Policy.

Piglets Pantry wants to offer you the best possible internet experience; consequently, additional functions, features, products or services are incorporated into the Site from time to time. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

 

WHAT DO WE COLLECT AND USE PERSONAL INFORMATION FOR?

 

TO:

  • Reply to your enquiries and requests for information.
  • Receive and process orders submitted by you.
  • Customise the service we provide to you.
  • Carry out our obligations concerning any agreement you have with us;
  • Verify your identity.
  • Anticipate and resolve problems with any goods or services supplied to you.
  • Carry out market research and tracking of sales data.
  • Send you information about our products by newsletters or to carry out a survey by e-mail
  • Publish on the Site, at our discretion, your Submission comments.

We may need to collect and process personal information about you including your name, address and contact details such as your telephone number and e-mail address. If you place an order with us, we will also ask for your payment details. We may ask you for this information through our Site, or via one of our telephone operators, or we may collect this information through your e-mail or other communications with us. Certain information is collected automatically, as described later in this Privacy Policy.

We also ask you for other optional information such as what sort of device you use such as a mobile telephone or PDA or tablet and how you heard about our Site. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalised to your needs and preferences. Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.

**LOG FILES/IP ADDRESSES

When you visit our Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer the Site and to collect broad demographic information for aggregate use. Your IP address is also logged when you purchase from us as a fraud prevention measure required by our payment provider.

 

INFORMATION PLACED ON YOUR COMPUTER

We may store some information (commonly known as a “cookie”) on your computer when you look at our Site. This information facilitates your use of our Site and helps us to understand how our Site is used. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain Piglets Pantry services may not work correctly or at all if you set your browser not to accept cookies.

 

IMPROVING OUR SERVICE

Staff from Piglets Pantry, or our service providers, may contact you from time to time using the contact means you have supplied to us to get your views and comments on the service we provide to you.

 

INFORMATION ABOUT PRODUCTS AND SERVICES.

It is very important to us that we provide you with the highest level of service. To help us do this, from time to time we may contact you using one of the contact methods you have provided, with details of our newsletters and surveys. If at any time you do not wish to receive these details, then send an e-mail message titled “unsubscribe” to info@pigletspantry.co.uk or use the unsubscribe option at the bottom of our email. Please note that active customers will continue to receive order and account communications from us.

 

SECURITY

You should be aware that the internet is an insecure environment. We have implemented technology and employee policies to help safeguard your privacy from unauthorised access and improper use. We will continue to update these measures, as appropriate, when new technology becomes available.

 

THIRD-PARTY SITES

We cannot be responsible for the privacy policies and practices of other third-party sites, even if you access them using links from our Site and we recommend that you check the policy of each site you visit. Also, if you linked to our site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and we recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

 

DISCLOSING YOUR INFORMATION TO OTHERS

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for prevention of fraud or other crime).

We will only disclose and/or transfer your personal information to a third party either as part of a reorganisation or a sale of the assets of a Piglets Pantry or having ensured that steps have first been taken to ensure that your privacy rights continue to be protected.

 

CONTACTING US

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to info@pigletspantry.co.uk or call us on 01903 215 054.  You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee) and can ask for that information to be corrected or erased where appropriate.

 

OFFER TERMS AND CONDITIONS

OFFER – BRIGHTON & HOVE ALBION MIXED PIE BOX OFFER & DONATION TO ALBION IN THE COMMUNITY
    • 10% off purchases of the Mixed Pie Box at www.pigletspantry.co.uk using promotional code BHAFCPIE10 at checkout
    • Subject to availability
    • Valid only on purchases of the Mixed Pie Box
    • Excludes all other products and gift vouchers
    • Offer applies at checkout
    • Discount does not apply to delivery charges
    • Cannot be used in conjunction with any other offers
    • Offer valid until 23:59 22 May 2022
    • See Orders Terms & Conditions for delivery process
    • We can only deliver across mainland UK, with some exceptions for parts of Scotland.  If you’re planning delivery to Scotland, please get in touch with info@pigletspantry.co.uk. We are unable to ship to: Ireland, Isle of Wight, Channel Islands or any other UK island.
    • Piglet’s Pantry will donate 10% of the revenue from Mixed Pie Boxes purchased with the code BHAFCPIE10 until 23:59 22 May 2022 to Albion in the Community, registered Charity number: 1110978.

Read the full Brighton & Hove Albion Mixed Pie Box Offer & Donation to Albion in the Community Terms & Conditions

OFFER – BRIGHTON & HOVE ALBION STAFF DISCOUNT CHRISTMAS 2021
    • 10% off purchases at www.pigletspantry.co.uk using valid promotional code at checkout
    • Subject to availability
    • Excludes gift vouchers
    • Offer applies at checkout
    • Discount does not apply to delivery charges
    • Cannot be used in conjunction with any other offers
    • Offer valid until 23:59 31 Dec 2021
    • See Orders Terms & Conditions for delivery process
    • We can only deliver across mainland UK, with some exceptions for parts of Scotland.  If you’re planning delivery to Scotland, please get in touch with info@pigletspantry.co.uk. We are unable to ship to: Ireland, Isle of Wight, Channel Islands or any other UK island

Read the full Brighton & Hove Albion Staff Discount Christmas Terms & Conditions

OFFER – PIGLET’S PANTRY 15% OFF PIGLET’S PANTRY CHRISTMAS PRODUCT RANGE

  • 15% off purchases of the Piglet’s Pantry Christmas Collection at www.pigletspantry.co.uk/christmas-range using a valid promotional code at checkout
  • Subject to availability
  • Offer applies at checkout
  • Discount does not apply to delivery charges
  • Cannot be used in conjunction with any other offers
  • Offer valid until 23:59 1 Dec 2021
  • See Orders Terms & Conditions for delivery process
  • We can only deliver across mainland UK, with some exceptions for parts of Scotland.  If you’re planning delivery to Scotland, please get in touch with info@pigletspantry.co.uk. We are unable to ship to: Ireland, Isle of Wight, Channel Islands or any other UK island

Read the full Piglet’s Pantry 15% Off Piglet’s Pantry Christmas Product Range Terms & Conditions

Read the full Sophie Rowland Terms & Conditions

Competitions Terms and Conditions

Terms and conditions applicable to the Piglet’s Pantry Photo Competition – Xmas 2021

Download the full competition Terms and Conditions

 

Terms and conditions applicable to the Piglet’s Pantry 12 Days of Giveaways – Xmas 2021